Erna Andajani ST, MM, P.CRM, P.CEM
Indonesian, worked and live in Surabaya, Indonesia.
has a Master degrees in Business Management, Professional CRM certification
and Train the Trainer certification from AARM Canada. She is now pursuing her
Doctorate Degree of Management at the Ubaya.
Is a lecturer at Universitas Surabaya (UBAYA) with over 15 years of experience
in various teaching position.
As a professional customer relationship management (PCRM). Responsible for
managing Customer Relationship Department at UBAYA (teaching and laboratory) and
handling all projects related to CRM.