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Experience Management
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"Without customers
you don't have a business,
you have  hobby"  
Don Peppers and Martha Rogers

 “The Right Step is committed to helping companies and professionals deliver moments of truth through creative, innovative and fun customer experience management strategies leading to a new era of mutually beneficial customer experience journeys.
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SERVICES
Professional Customer Relationship Management (P.CRM)

CRM is not just a fad. Rather, it affects the entire enterprise and all its stakeholders. Learn how to plan CRM initiatives.
Acquire the tools.Learn about the processes for planning CRM (especially LTV).

Professional Customer Experience Management Certification (P.CEM)

AARM started as of and for experienced business managers. Created since 2001 in Canada to meet the requirement to have a standard by which persons involved in Customer Relationship Management could be educated, measured, accredited and recognized.

Customized Consulting

We are committed to helping companies and professionals deliver moments of truth through creative, innovative and CEM strategies leading to a new era of mutually beneficial CE journeys.

Customer Experience Management Certified Advanced Certificate (CEM CAC)

AARM started as of and for experienced business managers. Created since 2001 in Canada to meet the requirement to have a standard by which persons involved in Customer Relationship Management could be educated, measured, accredited and recognized.

Professional Digital Marketing Certification

Traditional marketing methods alone aren’t enough to efficiently drive lead generation and sales. Digital marketing spend is forecasted to reach over $190 billion worldwide in 2017, as organizations continue to recognize the ability of digital tools and channels to build brand awareness, generate high-quality leads, and maximize performance.

 

Professional Data Analytics Certification

Today our businesses function in the world of multi-touch. This new paradigm is an adaptive, inter-active, relevant and highly personalized paradigm that drives us to develop the tools, workflows and technologies required to manage digital elements (data, imagery, graphics, blogs, etc.) across a suite of integrated systems and relational databases.

Knowledge Transfer Consultants
Robert Stacey, PhD
President of Association for AARM International, Canada.

Dr. Paul Leow, P.CRM
Knowledge Transfer Head

Wu Wen Yi, MBA, P.CRM, P.CEM
Founder and CEO of The Right Step, entrepreneur

Christopher Irvan Kwok, SE, P.CRM
Knowledge Transfer Consultant

Erna Andajani ST, MM, P.CRM, P.CEM
Knowledge Transfer Consultant

Erman Prayogo, MM, P.CRM, P.CEM
Knowledge Transfer Consultant

OUR LATEST ACHIEVEMENTS

Since 2017 we are on retainer to create and implement CRM enterprise wide at Intiland Group of companies. Besides property development, we are involved with their hotel, hospital, golf club, sports club, restaurant, steel factory, etc. This is definitely a “big data, predictive analytics and real-time computing/application” thinking processes and future implementation.

In January, 2018 we signed an MOU with Telkom Professional Certification Centre (TPCC) to be one of their official training partners in the area of Digital Marketing and Big Data Analytics. This will be AARM Canada Professional Digital Marketing Certification (PDM) and AARM Canada Professional Data Analytics Certification (PDA) programs. AARM Canada relationship with TPCC started since 2014 with AARM Canada Professional Customer Relationship Management Certification program (PCRM), of which already around 300 senior managers are certified in Indonesia.

Contact Us

ANZ Tower. Jl. Jendral Sudirman Kav. 33A Level 23, Jakarta 10220 Indonesia
+62 819-3288-3666 +62 818-0700-0130 +62 818-0860-1600  +6221 2954 6825       inquiry@therightstep.co
Monday–Friday: 8:00AM–6:00PM    Saturday-Sunday: CLOSED


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