Creating
Passionate
Experience
For Your Profitable Customers

 

Get, Keep, Grow
Your Valuable Customers


Be a Professional Customer
Experience Management
Register with us

 

"Without customers
you don't have a business,
you have  hobby"  
Don Peppers and Martha Rogers

 “The Right Step is committed to helping companies and professionals deliver moments of truth through creative, innovative and fun customer experience management strategies leading to a new era of mutually beneficial customer experience journeys.
Read More
SERVICES
Professional Customer Relationship Management (P.CRM)

Professional CRM (P.CRM) Certification Program is an intensive four-days CRM group consulting and certification program. Designed exclusively  for passionate CRM professionals who desires and requires to  lead and drive the organization succeeding in customer centric era.

Professional Customer Experience Management Certification (P.CEM)

Professional CRM (P.CRM) Certification Program is an intensive three-days CEM group consulting and certification program. Designed for professionals who desire and require to  lead and drive the organization succeeding in customer centric era.

Customized Consulting

All of our consultants are with years of local and global in- depth experience and exposure in Customer Experience ideologies with hands-on up to date environment knowledge.

Customer Experience Management Certified Advanced Certificate (CEM CAC)

Customer Experience Management Certified Advanced Certification (CEM CAC) is an intensive two-days CEM group consulting and certification program. Designed exclusively  for passionate CEM professionals who desires and requires to  lead and drive the organization succeeding in customer centric era.

Professional Digital Marketing Certification

Who is this program for?
• Marketing Executives, Managers, Senior Management
• IT Managers
• Business owners (especially in the telecommunications)
 

Professional Data Analytics Certification

Who is this program for?
People who need an in-depth understanding of the more complex areas of BIG DATA CONCEPTS - BIG ANALYTICS, followed by a certification exam. This training and certification is aimed to those who have already attended P.CRM Certification.
 

Knowledge Transfer Consultants
Robert Stacey, PhD
President of Association for AARM International, Canada.

Dr. Paul Leow, P.CRM
Knowledge Transfer Head

Wu Wen Yi, MBA, P.CRM, P.CEM
Founder and CEO of The Right Step, entrepreneur

Christopher Irvan Kwok, SE, P.CRM
Knowledge Transfer Consultant

Erna Andajani ST, MM, P.CRM, P.CEM
Knowledge Transfer Consultant

Erman Prayogo, MM, P.CRM, P.CEM
Knowledge Transfer Consultant

OUR LATEST ACHIEVEMENTS

Since 2017 we are on retainer to create and implement CRM enterprise wide at Intiland Group of companies. Besides property development, we are involved with their hotel, hospital, golf club, sports club, restaurant, steel factory, etc. This is definitely a “big data, predictive analytics and real-time computing/application” thinking processes and future implementation.

In January, 2018 we signed an MOU with Telkom Professional Certification Centre (TPCC) to be one of their official training partners in the area of Digital Marketing and Big Data Analytics. This will be AARM Canada Professional Digital Marketing Certification (PDM) and AARM Canada Professional Data Analytics Certification (PDA) programs. AARM Canada relationship with TPCC started since 2014 with AARM Canada Professional Customer Relationship Management Certification program (PCRM), of which already around 300 senior managers are certified in Indonesia.

Contact Us

ANZ Tower. Jl. Jendral Sudirman Kav. 33A Level 23, Jakarta 10220 Indonesia
+62 819-3288-3666 +62 818-0700-0130 +62 818-0860-1600  +6221 2954 6825       inquiry@therightstep.co
Monday–Friday: 8:00AM–6:00PM    Saturday-Sunday: CLOSED


Copyright ©sewa-alatpesta.com, 2017 - 2018. All Rights Reserved Powered by
 
Copyright ©customerexperiencejourney.com, 2017 - 2018. All Rights Reserved Powered by